Primary point of contact for patients and caregivers, managing patient registration, scheduling, and insurance verification within the USC/Keck Health System.
Compensation
The hourly rate range for this position is $26.00 - $41.28.
Responsibilities
Gather patient demographics, insurance information, and referral documentation
Maintain accurate patient records in EMR
Schedule appointments and manage provider calendars
Verify eligibility and authorization of services
Coordinate patient communication and care between patients and providers
Requirements
High School or equivalent
Associate’s Degree in healthcare, business, or related field
Bachelor’s Degree in healthcare, business, or related field
Assist self-pay patients with payment needs in a dynamic call center environment, handling inbound/outbound calls, EMR work queues, payment processing, financial assistance, and dispute resolution.
Compensation
Wage Range: $22.59 – $36.14 per hour
Responsibilities
Assist self-pay patients with payment needs via inbound and outbound calls
Respond to MyChart messages and handle EMR work queues
Process payments, establish and monitor payment plans
Provide financial assistance screenings and support
Acts as a liaison between employees, providers, payers, customers, and other health care providers to obtain necessary documentation and process orders for medical equipment and supplies.
Responsibilities
Obtains and interprets medical documentation, compares documentation with insurance coverage criteria, and creates orders to provide medical equipment and supplies.
Verifies patient insurance eligibility/benefits and communicates financial responsibilities to patients, caregivers, and other health care providers.
Reviews, obtains, and logs appropriate medical documentation that supports the reimbursement of equipment/supplies.
Performs accurate data entry into operating system and processes orders for appropriate equipment/supplies to ensure delivery and correct billing.
Communicates with patients, employees, payers, caregivers, and other health care providers on status of orders.
Requirements
High School diploma/GED or 10 years of work experience
Evaluates clients referred to the agency; assists with insurance coverage, plans, and coordinates care for non-medical services.
Responsibilities
Evaluates clients referred for non-medical, non-skilled private duty services
Assists with identifying and verifying insurance coverage for non-medical or respite care
Obtains and documents prior authorization for private duty services from insurance providers as needed
Collaborates with facility social workers, discharge planners, and case managers to facilitate safe, early discharge for non-medical assistance
Consults with physicians, nurses, social workers, discharge planners and other disciplines to establish a coordinated, non-medical service delivery plan
Requirements
Associate degree in social work, nursing, or health-related field
Four-year degree preferred
Nice to have: Four-year degree
Nice to have: Two years experience in a health care setting
Evaluates clients referred to the agency; assists with insurance coverage, plans, and coordinates care for non-medical services.
Responsibilities
Evaluates clients referred for non-medical, non-skilled private duty services
Assists with identifying and verifying insurance coverage for non-medical or respite care
Obtains and documents prior authorization for private duty services from insurance providers as needed
Collaborates with facility social workers, discharge planners, and case managers to facilitate safe, early discharge for non-medical assistance
Consults with physicians, nurses, social workers, discharge planners and other disciplines to establish a coordinated, non-medical service delivery plan
Requirements
Associate degree minimum
Four-year degree preferred in social work, nursing, or health-related field
Manages the prior authorization process for medical procedures, treatments, and medications; ensures prompt approvals and facilitates smooth patient care.
Responsibilities
Manages prior authorizations
Maintains documents and records
Verifies insurance coverage
Collaborates with healthcare providers, physicians, and clinical staff
Audits documents to ensure regulatory compliance
Requirements
High school diploma or equivalent
Vocational certificate or associate degree in a healthcare, education, information science, or related field
Assumes an advocacy role with patients and or families and their surrogates regarding the resolution of outstanding patient accounts
Arranges and negotiates payment conditions and plans and advises and counsels patients regarding available resources from which payments can be made
Interviews patients and family members relative to their financial and dependency status or other factors, which may help promote eligibility for medical assistance or other state and federal programs
Secures legal counsel and aid for patients and families
Assists patients in obtaining documentation necessary to apply for public assistance
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