The Intake Coordinator serves as the point of contact for clients seeking housing and supportive services and is responsible for completing intakes for our programs once referred and preliminary eligibility is met.
Responsibilities
Conduct program interviews and client intake assessments for all agency programs.
Ensure that client data is complete, accurate, and meets program eligibility requirements.
Collaborate with the Referral Coordinator and Program Leadership to verify eligibility and coordinate placements into appropriate housing or support programs.
Maintain accurate and confidential client records in compliance with organizational policies and regulatory standards.
Assist clients in completing intake documentation and all required documentation for housing and supportive services.
Requirements
High school diploma or equivalent
Associate’s degree in social services, human services, or a related field
Nice to have: Associate’s degree in social services, human services, or a related field
Nice to have: Bilingual fluency (English/Spanish) strongly preferred
Provide non-clinical support to individuals presenting in an ED and/or inpatient at Beverly and Addison Gilbert Hospitals post-overdose, acting as a recovery guide and advocate.
Compensation
Pay Range: $27.83 - $37.45
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
Responsibilities
Meet with individuals who present in an ED post-overdose and act as a resource for any individual who presents to the ED seeking services for a substance use disorder.
Be knowledgeable about the substance use disorder service system and link the individual to treatment and recovery resources including but not limited to Acute Treatment Services, sober housing, benefits, and Narcan education.
Act as an advocate for the needs of the individual.
Provide education on the signs and symptoms of an overdose, overdose prevention and the use of naloxone to the individual and offer the individual an overdose prevention kit.
Provide short-term telephonic (or text) or in-person follow-up support, coaching, and assistance to help the individual access treatment or recovery support services.
