Primary personal contact between sales associates, executives, credit, and customer service personnel on all loan/lease documentation, serving as secondary contact for vendors and customers.
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Minimum: $40,515.00 USD Median: $46,386.90 USD
- Prepares customer document package and titling documents, ensuring they are executed accurately, efficiently, and completed within established guidelines according to approval terms
- Manages assigned documentation queue(s) to ensure proper workflow
- Maintains confidentiality and protects sensitive customer data in accordance with bank policies and privacy regulations
- Provides outstanding customer service during outbound/inbound calls and while responding to voicemails, emails, meeting service level agreements, and de-escalating situations
- Requires properly prepared sales quotes/invoices are obtained to ensure correct vendor’s, payee’s and referral sources are funded
- High School Diploma or GED
- Nice to have: Bachelor’s degree
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