Drive sustainable, profitable growth within key QSR accounts, with a primary focus on Germany, by serving as a strategic partner to customers and internal teams.
Compensation
The starting base salary for this position is 82.500€ fix gross per year, plus bonus and company car.
Responsibilities
Manage the Griffith Foods-customer relationship
Build partnerships with key stakeholders across the customer organization
Negotiate prices and contracts in line with agreed margin expectations
Optimize margins proactively through value engineering and product mix management
Prepare forecasts and budgets
Requirements
Bachelor’s degree in Business, Food Science, Marketing, or a related field
Master’s degree such as an MBA or a degree in Food Science
Nice to have: Experience working with QSR customers
Nice to have: Experience with food applications or ingredient solutions
The Operations Director is responsible for leading, managing, and optimizing multi-account or large-scale contact center operations.
Responsibilities
Direct day-to-day operations across voice (inbound/outbound) and non-voice (email, chat, back-office) lines of business.
Ensure consistent achievement of contractual operational KPIs: Service Level (SL) & Response Times, Average Handling Time (AHT), First Contact Resolution (FCR), Customer Satisfaction (CSAT) & Net Promoter Score (NPS), Quality Assurance (QA) compliance
Collaborate with Workforce Management (WFM) to optimize forecasting, scheduling, shrinkage, occupancy, and attrition management.
Drive continuous process improvements using Six Sigma, Lean, or agile operational frameworks to reduce operational bottlenecks and waste.
Act as the senior escalation point for client partners; lead Weekly Performance Reviews (WBR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR).
Requirements
Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or related field
Master’s/MBA preferred
Nice to have: Lean Six Sigma (Green Belt or Black Belt)
The Key Account Manager will focus on medium to long term planning and face to face selling. In this role, you will help sell a variety of complex company products, services and solutions across multiple lines of business for an assigned group of existing clients and participate in building sales plans and diversification strategies to protect and grow the relationship with a defined group of existing customers.
Responsibilities
Develop and execute strategic account plans to deliver sustainable growth in revenue, margin, and market share across assigned customers.
Build trusted relationships with senior stakeholders across Procurement, R&D, Marketing, Operations, and Executive Leadership functions within customer organizations.
Identify and convert growth opportunities by leveraging Cargill's Food Solutions portfolio, including cocoa & chocolate, starches sweeteners texturizers, fats and oils, and ingredient/functional systems.
Drive value-based selling and commercial excellence through pricing strategy, contract negotiations, and profitability management.
Collaborate cross-functionally with R&D, Product Line Management, Supply Chain, Customer Service, Marketing, Finance to deliver superior customer solutions.
Requirements
Bachelor's degree in Food Engineering, Chemical Engineering, Business Administration, Marketing, or a related discipline.
Nice to have: experience in cocoa & chocolate, fats & oils, starches, sweeteners, hydrocolloids, texturizers, or ingredient systems
Nice to have: experience working with multinational food manufacturers or regional food leaders
The Pricing Director is responsible for shaping and driving the pricing agenda across the organization, strengthening pricing capabilities and embedding a more consistent, value-driven approach to pricing.
Responsibilities
Drive the Pricing Strategy
Develop and continuously evolve the overall pricing strategy and priorities.
Position pricing as a key lever for revenue growth, margin improvement and profitability.
Translate strategic direction into practical frameworks and approaches that can be applied across the organization.
Lead the development and implementation of value-based pricing strategies that reflect customer value, competitive positioning and willingness to pay.
Requirements
University degree in business, economics, finance, engineering or a related discipline
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