- Colorado Springs, Colorado, United States
- On-site
- Full-time · Mid
- $80K–$100K per year
- 4+ years
Provide advanced IT support to all Command Executives identified as priority 1-3, including support for computer network systems and client support services for USSPACECOM.
Compensation
In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $80,000-$100,000.
Responsibilities
- Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers
- Act as the first point of contact for identified priority customer user issues including account creation, access remediation, and resolution for known problems
- Manage priority USSPACECOM customer service response times based on government provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer (GOFO) housing
- Support VIP / Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises
- Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware and software
Requirements
- BS degree in Information Technology
- BS degree in Cybersecurity
- BS degree in Data Science
- BS degree in Information Systems
- BS degree in Computer Science