- Fairbanks, Alaska, United States
- On-site
- Full-time · Mid
- 3+ years
Provide intermediate-level technical support to Calista Brice end users, troubleshooting, resolving, maintaining, and administering desktop systems, software, peripherals, user accounts, endpoint technologies, and related IT services.
Compensation
Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers.
Responsibilities
- Provide intermediate-level technical troubleshooting, repair, upgrades, configuration, and maintenance of desktop systems through phone, remote access, and on-site support.
- Diagnose and resolve hardware, software, operating system, connectivity, and endpoint issues that require advanced troubleshooting.
- Investigate recurring or complex technical issues, identify root causes, and recommend system, application, configuration, or process improvements.
- Manage and track assigned service requests and incidents to ensure timely resolution and accurate documentation.
- Create, update, and maintain IT documentation, procedures, technical guides, knowledge articles, and support records.
Requirements
- High School Diploma or GED
- Nice to have: Associate’s degree in Information Technology, Computer Science, or related field
- Nice to have: Three years of progressively responsible experience providing technical support in a computer network and desktop environment
- Nice to have: Experience with desktop hardware/software troubleshooting