The Customer Success Manager, Channel Partner Portfolio is a senior individual contributor responsible for the strategic success, retention and expansion of Blue Mantis's most complex channel partner relationships, with an initial focus on a key national channel partner and the private equity–backed portfolio companies it serves.
Locations (2)
United States
Canada
Compensation
Compensation: $150,000 - $165,000 / year
Responsibilities
Serves as the primary customer success contact for an assigned strategic channel partner and its end customers, delivering an exceptional client experience across every interaction
Owns the customer success strategy and operating model for assigned strategic channel portfolios, establishing governance, engagement cadence, success measures and escalation frameworks
Collaborates effectively with subject matter experts and cross-functional teams to drive operational efficiency, consistency, and standardization
Partners with the Blue Mantis CSAM team to present FinOps and CSP findings, translating cost and consumption insights into business terms and clear next steps for client stakeholders
Develops executive-level relationships with channel partners and priority portfolio-company stakeholders, serving as a strategic advisor on technology, cloud optimization and services strategy
Requirements
Bachelor’s degree in Business, Technology, or a related field
Nice to have: FinOps Certified Practitioner
Nice to have: ITIL Foundation
Nice to have: Microsoft fundamentals certifications (AZ-900, MS-900)
The Industry Partner Sales Lead for Financial Services acts as the dedicated voice of EPS and partners inside an Enterprise OU, ensuring partners are embedded into strategy and execution plans to accelerate revenue through Microsoft Cloud applications.
Compensation
The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.
Responsibilities
Drive high-value inbound pipeline at the opportunity level in partnership with Account Team Unit (ATU) and Specialist Team Unit (STU).
Reinforce activation and action on inbound pipeline from partners across ATU, STU, and Customer Success Unit (CSU) teams.
Craft sub-industry partners and partner solutions to expand outbound pipeline sharing and drive strategic Marketplace deals.
Identify business challenges or revenue shortfalls within the OU and surface right partners or partner motions.
Land Americas Co-Selling Microsoft Engine (ACME) co-selling motions.
Requirements
Bachelor's Degree in Business Administration
Computer Science
Engineering
Business Management
Nice to have: Master's Degree in Business Administration
Account Technology Strategist based in North Carolina, partnering with a global account team to provide trusted technology advisory to a major industrial manufacturer.
Compensation
Strategic Account Technology IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Responsibilities
Build and nurture trusted relationships with business and technology leaders across the customer's North American organization
Understand each business area's priorities and translate them into a technology strategy and roadmap across Microsoft portfolio
Identify, shape and progress new opportunities from first conversation to qualified, funded initiative
Lead local engagements such as envisioning and architecture workshops, skilling activities, executive briefings and hands‑on sessions
Orchestrate Microsoft specialists, customer success and partner resources, and connect local initiatives with the customer's global programs and governance
Requirements
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field
Nice to have: 5+ years in manufacturing, automotive, commercial vehicles, industrial equipment
Nice to have: broad knowledge of Microsoft Cloud and AI portfolio
Nice to have: proven experience in digital transformation
Responsible for driving delivery excellence across a portfolio of consulting engagements, ensuring consistent governance, predictable financial outcomes, and high customer satisfaction.
Responsibilities
Full accountability for engagement financials and profitability across Project and Billed Revenue (Invoicing), Cost, and to Sold Margin
Focus on accurate forecasting (95% accuracy) and attainment of Project Revenue, Billed Revenue (98% accuracy) and managing Commercial Cloud Contract Value (CCCV) decrements
Timely action for Risk Reserve (RR) release, project closures, labor, expense and invoice approvals
Deliver on the contractual commitments balancing customer outcomes and relationships, with commercial, financial and consumption commitments
Engages with senior internal and external stakeholders (e.g., Chief Executive-level executives) as a peer with subject matter expertise
Requirements
Bachelor's Degree in related field
Nice to have: Project Management Professional (PMP) certification
Nice to have: Agile certification
Nice to have: Scrum Master
Nice to have: Agile Certified Practitioner (PMI-ACP)
Lead and manage complex, high‑impact Microsoft Cloud & AI transformation programs across ASEAN, driving delivery excellence, governance, financial performance, and stakeholder engagement.
Responsibilities
Engage senior internal and external stakeholders to drive governance and resolve escalations
Drive customer satisfaction and manage expectations with political sensitivity
Initiate and plan high‑complexity projects, allocate resources, and create work breakdown structures
Lead contracting, partner resource management, and fixed‑fee subcontractor agreements
Lead pre‑sales activities, develop SOWs, estimates, and risk assessments
Lead organizational change, adoption, and service management initiatives for Microsoft’s Defense customers, driving AI-enabled transformation and operational maturity.
Compensation
The typical base pay range for this role across the U.S. is USD $77,900 - $156,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $169,200 per year.
Responsibilities
Develop and execute organizational change, adoption, and service management strategies
Lead AI readiness and stakeholder impact assessments
Design stakeholder engagement and communication plans
Map current- and future-state processes and translate business needs into requirements
Support AI, data, and information governance adoption
Requirements
Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field
Nice to have: 3+ years consulting experience
Nice to have: change management certification (Prosci, CCMP)
