- Nebraska, United States
- On-site
- Full-time
- $31–$43 per hour
- 3+ years
Provide 24/7 IT services and network support for mission-critical systems, performing hardware deployments, repairs, and asset management.
Compensation
The likely hourly rate for this position is between $31.45 - $42.55.
Responsibilities
- Deliver targeted, one-off desk-side deployments and hardware replacements directly to end-user workstations.
- Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling.
- Install, configure, and validate peripherals, including smart card/CAC readers, wired keyboards, mice, speakers, and enterprise headsets.
- Conduct post-repair functionality checks to ensure immediate system stability, network connectivity, and peripheral integration.
- Triage, manage, and resolve hardware incident tickets daily within ServiceNow to meet established SLAs.
Requirements
- AA/AS (or equivalent experience)
- Nice to have: Enterprise Imaging Tools
- Nice to have: PXE Deployment
- Nice to have: Windows OS Installation
- Nice to have: Mac OS Installation