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1–2 jobs· newest first

Sr. Technical Support Engineer, Focused Services
Palo Alto Networks · Sydney, Australia
Senior
Sr. Technical Support Engineer, SASE
Palo Alto Networks · Tokyo, Japan
Hybrid · Full-time · Senior

+10K new in the last hour

Sr. Technical Support Engineer, Focused Services

Palo Alto Networks · Posted Jul 24, 2026

Sydney, New South Wales, Australia
Senior
4+ years

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Provide post‑sales technical support for Palo Alto Networks products, troubleshooting complex network and security issues and collaborating with cross‑functional teams.

Responsibilities

Provide post‑sales technical support via phone, email, and web
Manage support cases to ensure timely resolution
Apply fault isolation and root cause analysis
Replicate customer‑reported issues and qualify critical issues
Author and publish Technical Support Bulletins and documentation

Requirements

Bachelor's degree
Nice to have: Cisco
Nice to have: Checkpoint
Nice to have: Juniper
Nice to have: Fortinet

Skills

TCP/IP networking routing and switching OSPF BGP VLAN STP IPSEC SSL‑VPN NAT GRE network debugging network troubleshooting

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Sr. Technical Support Engineer, SASE

Palo Alto Networks · Posted Sep 8, 2026

Tokyo, Tokyo, Japan
Hybrid
Full-time · Senior

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Senior Technical Support Engineer focused on SASE, providing complex post-sales support, troubleshooting, and root cause analysis for customers and partners.

Responsibilities

Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

Requirements

Nice to have: Cisco
Nice to have: Checkpoint
Nice to have: Juniper (Netscreen)
Nice to have: Fortinet

Skills

Technical Support Remote Access VPN IPSEC PKI & SSL TCP/IP Authentication Protocols (LDAP, RADIUS)

Firewall Central Management Systems

Multi-factor authentication

Security services (IDS/IPS, Firewalls)

Network debugging

Virtualization (AWS, Azure, VMWare, OpenStack)

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