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1–2 jobs· newest first

Senior End User Support Specialist
Edgewater Federal Solutions, Inc. · Albuquerque, US
Full-time · Senior
Systems Administrator II
Ntiva, Inc. · San Antonio, US+1 more
$54K–$70KHybrid · Full-time · Mid

+10K new in the last hour

Senior End User Support Specialist

Edgewater Federal Solutions, Inc. · Posted Nov 11, 2024

Albuquerque, New Mexico, United States
Full-time · Senior
3+ years

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AI

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Provide end‑user support, incident management, and technical troubleshooting for a national laboratory environment.

Responsibilities

Respond to service requests and incident management services
Serve as point of escalation for unresolved technical issues
Resolve complex issues escalated from Service Desk
Provide medium‑to‑advanced troubleshooting of video conference equipment
Offer basic to advanced desk‑side support for Windows, Macintosh, Linux, iOS and software applications

Requirements

Associate's degree in a relevant discipline
Bachelor’s degree in information technology or related discipline
Nice to have: Experience in the current customer environment
Nice to have: Experience with ServiceNow
Nice to have: Experience with KCS methodology

Skills

PC operations Hardware Network settings Operating systems MS Office applications Customer help desk experience Virtual desk expertise Typing 35 WPM ServiceNow KCS methodology

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Systems Administrator II

Ntiva, Inc. · Posted Nov 5, 2026

San Antonio, Texas, United States +1 more
Hybrid
Full-time · Mid
$54K–$70K per year
3+ years

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Provide on‑site and remote technical support to clients, implementing and maintaining client infrastructure.

Locations (2)

San Antonio, Texas, United States
Texas, United States

Compensation

The base pay range for this position is expected to be between $54,000 and 70,000 per year.

Responsibilities

Provide responsive client service
Answer internal and external client/vendor calls
Maintain client relationships
Provide IT support services for clients’ infrastructure
Acquire specific knowledge of the client and how IT relates to their business

Requirements

College or Technical degree

Skills

Windows workstation repair

malware removal

network settings

RDP client support

Office 365 account support

Server backup monitoring

Wireless connectivity

Exchange mailbox administration

Active Directory account creation

Network drive and printer mappings

Diagnosing network connectivity issues

Active Directory

Ticketing system

Benefits

Medical, Dental and Vision coverage
401k + company-matched contributions
Group Term Life and Accidental Death and Dismemberment coverage
Short-Term and Long-Term Disability coverage
Health Savings Account (HSA) Options / PPO Options

See full job description