Assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end-user assistance.
Compensation Range: $60,000-$65,000. Other Compensation: Bonus eligible
- Provide hands-on technical support by diagnosing and resolving hardware, software, and network issues, ensuring timely and effective solutions.
- Support the setup, configuration, and maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals.
- Manage service requests and incidents through the ticketing system, maintaining accurate records, clear communication, and prompt resolution.
- Collaborate with first-line support and escalate complex issues to the Technology Support Lead or specialized teams as needed.
- Identify recurring issues and recommend proactive, long-term solutions to improve system performance and user experience.
- High school diploma or equivalent
- Associate’s degree preferred
- Technical certification preferred
- Nice to have: CompTIA A+
- Nice to have: Microsoft Certified Desktop Support Technician (MCDST)
- medical
- dental coverage
- vision coverage
- health savings accounts
- flexible spending accounts
Technology Support Analyst IINewMiller Electric Company · Dublin, US