Supporting End Users Devices for client’s locations in Singapore and other APAC locations, handling incidents and service requests pertaining to client end user devices, including Audio Visual equipment, printers, and peripherals.
Responsibilities
End User Computing (EUC) devices break-fix and break-replace support and IMAC (install, move, add & change) services
Upgrade or re-install software based upon client approvals
Provide onsite support specialists to support Authorized Users with operational and technical support and to meet specified Service Levels
Resolve Incidents and Problems associated with EUC Equipment like Desktops, Laptops and Peripherals
Coordinate efforts with Third-Party service and maintenance providers as necessary to keep EUC Equipment in good working order
Requirements
BS degree in Mechanical Engineering
BS degree in Engineering Technology
Nice to have: Global business environment experience
Nice to have: Customer interface skills (internal and external)
The IT Support Specialist Level II is a role that combines technical expertise with leadership and problem-solving skills. They are responsible for providing more advanced technical support, troubleshooting complex issues, and often serve as mentors within the IT support team to the Level I agents.
Responsibilities
Provide advanced technical support and expertise to resolve complex IT issues, including hardware and software problems, and system errors
Troubleshoot and resolve escalated support tickets from Level I
Act as a mentor to IT support specialist Level I Agent
Record, troubleshoot, escalate and follow-up with end-users regarding IT support matters
Contribute to the creation and improvement of support documentation
Requirements
Associate's Degree in Computer Science, Information Technology, or a related field
Bachelor's Degree in Computer Science, Information Technology, or a related field
Provide IT and network support for DHS/TSA customers at airports across the U.S., including on-site and remote troubleshooting, device installation, and infrastructure maintenance.
Compensation
$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Responsibilities
Provide hands‑on technical support for a wide range of IT and network systems
Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person
Perform installation and configuration of end‑user devices
Support infrastructure components like fiber backbones, patch panels, and network interconnectivity
Provide Level 1 technical support to users via phone, email, or chat, including troubleshooting hardware and software, resetting passwords, and escalating issues.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to diagnose technical issues
Provide first‑level support including resetting passwords and troubleshooting hardware and software
Escalate unresolved issues to the next level of support
Provide Level 1 technical support to users via phone, email, or chat, troubleshooting hardware and software issues and ensuring proper ticket documentation.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to identify and diagnose technical issues
Provide first‑level support including resetting passwords, troubleshooting hardware remotely, troubleshooting software, and answering how‑to questions
Escalate unresolved issues to the next level of support with strong supporting documentation
Provides primary support services to internal users by troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements.
Responsibilities
Utilizes IS project management methodology and best practices to improve individual and organizational effectiveness, and outcomes.
Responsible for training/mentoring junior staff.
Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals.
Documents, maintains, upgrades or replaces hardware and software systems.
Provides high-quality, consistent end user support services for all employees within FMOLHS in person, via telephone, or through remote software.
Responsible for installing, maintaining, and securing the company's technology infrastructure, including servers, endpoints, network, user accounts, and cloud services.
Responsibilities
Administer user identities, groups and access in Microsoft Entra ID, Active Directory and Microsoft 365
Grant and review system access based on approved security roles
Install, configure, monitor and maintain Windows servers, virtual machines and supporting infrastructure
Manage patching and updates for servers (WSUS) and endpoints (NinjaOne)
Deploy, configure and support desktops, laptops, printers, mobile devices and peripherals
Requirements
Bachelor's degree in Information Technology, Computer Science or a related field
Nice to have: Healthcare or health plan experience
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