- Remote, United States
- Remote
- 5+ years
Telecom Engineer provides engineering support and consultation for the design, development, and implementation of technical solutions within the company’s telephony and contact center telecommunications environments.
Responsibilities
- Analyze existing and proposed telephony and contact center telecommunication environments and applications
- Provide advanced level infrastructure support and testing for system patching, hardening, and hardware/software upgrades
- Maintain high level understanding of the company’s applications, telecommunications and data system integration
- Interact with vendors to locate opportunities and improvements and drive resolution
- Support the telecommunications infrastructure team 24x7 to minimize impacts of incidents, changes, upgrades, and installs
Requirements
- Bachelor’s degree in computer information systems, Telecommunications, or related technical field
- Nice to have: NICE/CXOne training and certifications
- Nice to have: Neva training