Lead daily operations of Front Desk, Night Audit, and Transportation teams in a luxury hospitality setting, ensuring seamless guest experience and operational excellence.
Responsibilities
Oversee Front Desk and Night Audit operations
Maintain Forbes Five-Star service standards
Act as primary escalation point for guest concerns
Drive consistency in check-in/check-out procedures
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit.
Responsibilities
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date
Process all payment types such as room charges, cash, checks, debit, or credit
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
Print contingency lists to have a record of all guests in case of emergency
Sell a room/accommodation to guests without reservations based on availability
Provides strategic and operational leadership for all Front Office functions, ensuring a seamless, personalized and consistently high-quality guest experience throughout the guest journey.
Responsibilities
Provide overall leadership and direction for the Front Office operation and all assigned subdepartments
Establish, communicate and consistently uphold service standards, operating procedures and departmental expectations
Oversee the full guest journey, from reservation and pre-arrival communication through arrival, stay and departure
Direct Front Desk operations, including guest registration, room assignments, check-in and check-out procedures, cashiering, billing accuracy and cash-handling controls
Oversee Reservations to support accurate booking information, room-type and rate accuracy, special requests, guest preferences and effective communication with Front Desk and other departments
Requirements
College degree in Hospitality Management, Business Administration or a related field preferred
Provides strategic and operational leadership for all Front Office functions, ensuring a seamless, personalized and consistently high-quality guest experience throughout the guest journey.
Responsibilities
Provide overall leadership and direction for the Front Office operation and all assigned subdepartments
Establish, communicate and consistently uphold service standards, operating procedures and departmental expectations
Oversee the full guest journey, from reservation and pre-arrival communication through arrival, stay and departure
Direct Front Desk operations, including guest registration, room assignments, check-in and check-out procedures, cashiering, billing accuracy and cash-handling controls
Oversee Reservations to support accurate booking information, room-type and rate accuracy, special requests, guest preferences and effective communication with Front Desk and other departments
Requirements
College degree in Hospitality Management, Business Administration or a related field preferred
Manage front office operations, including reservations, registration, bell services, telephone services, and guest accounting to maximize room revenue and maintain established standards.
Responsibilities
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
Responsible for the operation of the club lounge, ensuring that the highest levels of hospitality and service are provided, including guest and employee engagement and human resources.
Responsibilities
Ensures that all company standards are being maintained in each area of the club lounge
Ensures all team members meet or exceed all brand requirements
Supervises all areas of club lounge operations in the absence of Room Operations management
Maintains working condition of club lounge equipment and orders supplies as necessary
Promotes Guarantee of Fair Treatment and Open Door policies
Requirements
High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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