- Boston, Massachusetts, United States
- Hybrid
- Full-time · Manager
- $220K–$260K per year
- 3+ years
Lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. Ensure team success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence.
Compensation
The on-target earnings range for this role is $220,000 - $260,000.
Responsibilities
- Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
- Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
- Provide technical guidance and foster team collaboration on observability tools and log analytics
- Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
- Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions