Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group)
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Reservations Agents are responsible for selling rooms and services of Cape Grace, providing engaging and anticipative service over telephone and email to ensure guests feel valued.
Responsibilities
Responsible for accommodation booking for Cape Grace, A Fairmont Managed Hotel.
Responds to enquiries about hotel products and services over the telephone, email, etc.
Determines guest’s needs and quotes the appropriate room and rate as per requirements.
Books reservation with most accurate information to ensure exceeding guest’s expectations.
Arranges accommodation, special requests and activity requirements for leisure, corporate and wholesaler’s guests.
As the Guest Services Agent, you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns.
Responsibilities
Anticipate guests' service needs
Maintain customer loyalty through innovative resolution of issues
Manage all aspects of the front office department
Handle complaints, settling disputes, and resolving grievances and conflicts
Build and strengthen relationships with existing and new customers
Provide exceptional guest service, assist with front desk responsibilities, and ensure daily financial and operational records are accurate and complete.
Compensation
Compensation between USD $20.50/Hr.-USD $20.50/Hr.
Responsibilities
Welcome and assist guests with check-in, check-out, and overnight requests
Deliver exceptional guest service and resolve guest concerns professionally
Complete nightly audit procedures and reconcile daily hotel transactions
Review and post guest charges, payments, and revenue records accurately
Prepare and distribute daily operational and accounting reports
As a Sales Coordinator, you will play a crucial role in supporting our sales team, coordinating various sales activities, and ensuring smooth communication between departments and clients.
Responsibilities
Assist the sales team in achieving monthly targets by providing administrative support and coordinating sales activities
Manage and schedule site inspections for potential clients, ensuring all necessary arrangements are made
Handle customer inquiries via phone, email, and in person, providing timely and accurate information
Prepare and send out quotations to clients, following up on leads to support conversion rates
Collaborate with other departments to ensure efficient handling of sales, marketing, and event-related tasks
Manage and assist in the running of the entire Hotel Rooms Division operation during shifts, allocating resources, ensuring policy adherence, and leading a high-performing team.
Responsibilities
Act as the hotel’s representative for guest concerns, operational issues, and emergency situations
Manage daily hotel inventory and room availability to meet guest requirements
Ensure smooth arrivals and departures, especially for VIP guests
Foster positive guest relationships and resolve complaints with discretion and professionalism
Lead and develop a high-performing team through coaching, feedback, and recognition
Requirements
Hospitality or business-related qualification highly regarded
Guest Experience ExpertNewMarriott · Melbourne, Australia
Duty Manager - Crown Towers HotelCrown Resorts · Perth, Australia
Rooms ControllerMarriott · Sydney, Australia