Deliver exceptional first impressions and manage front office operations at Kimpton Tsim Sha Tsui Hong Kong.
Locations (2)
Tsim Sha Tsui, Hong Kong SAR, China
Hong Kong SAR, China
Responsibilities
Deliver bespoke staying experience based on Kimpton Guest Journey
Execute Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
Perform all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls
Develop and maintain strong guest relations to ensure loyalty among IHG One Rewards Members
Master various communication channels to ensure guests’ requests are promptly and professionally handled
Requirements
Bachelor’s degree in hotel management or equivalent
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group)
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Reservations Manager - Protea Hotel Cape Town Sea Point
Lead and manage the Reservations Department, overseeing room inventory management, revenue optimization, forecasting, and team performance.
Responsibilities
Lead and manage the Reservations Department, including budgeting, forecasting, labour management, performance management, and associate development.
Oversee room inventory and availability to maximize occupancy, revenue opportunities, and operational efficiency.
Monitor and manage reservation systems including Opera, MARSHA, and the Learning Management System (LMS).
Develop, implement, and analyse departmental performance metrics to support strategic decision-making.
Collaborate with Revenue Management, Sales, Marketing, and Group Departments to optimise hotel revenue and sales performance.
Requirements
Matric with a minimum of 3 years' experience in Guest Services, Management Operations, Reservations, Front Office, or a related area; OR a 4-year degree in Business Administration, Hotel & Restaurant Management, or a related field with a minimum of 4 years' related experience.
Guest Experience ExpertNewMarriott · Melbourne, Australia