Leads site-level continuous improvement efforts by developing, implementing, and sustaining practices that support operational excellence and waste reduction.
Compensation
We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including: Tuition reimbursement, Paid time-off, Paid holidays, Healthcare insurance & Health Savings Accounts, Profit sharing or Annual Incentive Plan Bonus, Premium 401(k) plan
Responsibilities
Leads the deployment of continuous improvement initiatives to enhance process reliability, reduce waste, and improve customer satisfaction.
Facilitates improvement events, performance dialogues, and hands-on training that reinforce continuous improvement tools and behaviors.
Partners with operations leadership to identify improvement opportunities, develop action plans, and sustain performance gains.
Conducts on-site observations to identify non-standard conditions, recommend corrective actions, and support operational problem-solving.
Supports the development and maintenance of standardized work, operational procedures, and performance measures.
Requirements
Bachelor’s degree in engineering, operations, business, or a related discipline
Manages and delivers transformation and operational improvement initiatives within a BPO or offshore shared services environment, supporting scaling and governance of Philippine operations.
Responsibilities
Manage and execute assigned transformation initiatives across BPO and shared services functions, including customer support, back office, finance, HR, and IT support.
Translate transformation priorities into clear workplans, milestones, owners, and measurable outcomes.
Drive process optimization, standardization, and service delivery improvements within assigned areas.
Coordinate the implementation of automation and digital solutions in partnership with business and technology teams.
Identify operational gaps, recommend practical solutions, and support implementation through to stabilization.
A hands-on individual contributor responsible for executing the implementation, standardization, performance monitoring, and continuous improvement of global immigration delivery processes using lean six sigma and structured process excellence methodologies.
Locations (3)
New York, New York, United States
London, England, United Kingdom
Toronto, Ontario, Canada
Compensation
The salary range for this role is between $110K and $140K CAD, and $125K and $150K USD.
Responsibilities
Support delivery of process improvement initiatives across the immigration service line.
Analyze workflows to identify inefficiencies, bottlenecks, rework, duplication, and process variation.
Apply Lean Six Sigma, DMAIC, root-cause analysis, and other structured continuous improvement methodologies to improve service delivery effectiveness.
Support production operations by maintaining equipment reliability, responding to breakdowns, and helping maximize manufacturing performance within a shift-based engineering team.
Responsibilities
Conduct health and safety checks and work in accordance with company safety guidelines and procedures.
Complete daily and monthly planned preventative maintenance (PM) activities to support equipment reliability and operational performance.
Respond to equipment breakdowns and carry out effective fault-finding, troubleshooting, and problem-solving activities.
Prioritize maintenance and engineering work to maximize production output, equipment availability, and line efficiency.
Work collaboratively within the team by sharing knowledge, supporting colleagues, and providing guidance to mechanics when required.
Requirements
Engineering qualification or equivalent technical background
The Summer 2027 Technical Analyst enGen Undergraduate Internship provides students with an opportunity to gain practical, hands‑on experience supporting enterprise network infrastructure and technology operations within a large healthcare technology environment.
Responsibilities
Assist with network troubleshooting
Monitor network health and capacity
Support incident and problem resolution
Maintain network diagrams and inventories
Assist with infrastructure changes and implementations
Requirements
Full or part‑time enrollment in an accredited college or university baccalaureate program
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