Responsible for providing customer support to internal personnel on behalf of the Bank by documenting, performing novice troubleshooting, and resolving issues with the goal of keeping hardware, software, and user accounts available for use.
- Provide support and solutions to end Users contacting the IT Help Desk according to standard procedures.
- Assist with unlocking and resetting personal Active Directory user accounts.
- Provide basic PC software support and maintenance, including but not limited to Microsoft Windows, Microsoft Office, and Active Directory.
- Provide exceptional customer service verbally and in writing with all levels of the organization.
- Manage inbound calls, tickets, and/or escalates to relevant team members within the defined time frame.
- High school diploma or equivalent
- Nice to have: Associates in IT field of study
- Nice to have: Customer Service experience
- Nice to have: Microsoft Windows
- Nice to have: Microsoft Office
- generous PTO
- 401(k) matching
- health insurance
- dental insurance
- vision insurance
