- Dallas, Texas, United States
- Full-time · Lead
- 3–5 years
Lead technical support for enterprise desktop environments, providing escalation, mentorship, and automation.
Responsibilities
- Provide advanced technical support and troubleshooting for Windows 10/11 and enterprise applications
- Serve as primary escalation point for Tier 1 technicians
- Perform Active Directory administration and troubleshooting
- Manage endpoint deployment and imaging using MDT/WDS
- Develop and maintain PowerShell scripts for automation
Requirements
- Nice to have: PDQ Deploy
- Nice to have: PDQ Inventory
- Nice to have: Microsoft Deployment Toolkit
- Nice to have: Windows Deployment Services
- Nice to have: Okta