Appointment scheduling and answering incoming calls from healthcare providers and patients
Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies
Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner
Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response
Requirements
High school graduate, GED, or equivalent experience
Associate’s or Bachelor’s degree preferred
Nice to have: Ability to learn proprietary software applications
Provides exceptional service to the Adventist Health patient population. Greets and navigates patients and their guests in registration lobby. Aids patients checking-in for services and expedites patient flow.
Responsibilities
Welcomes patients and family members in a professional manner. Follows AIDET guidelines in all interactions with the patient and ensures adherence to the patient experience expectations. Promotes and demonstrates excellent customer service.
Oversees the daily activities of the front desk and lobby areas including tidiness of the area. Greets patients upon arrival, and navigates patient flow. Assists with check in process; monitors patient registration fast track tracker.
Tracks length of time that a patient has been waiting and escalates those wait times to the appropriate leaders, allowing for the patient to be seen at their scheduled appointment time. Keeps the patient well informed of any potential delays while they are sitting in the lobby.
Provides patient flow updates to patient access leadership. Assists in resolving real-time patient concerns.
Anticipates the patient's and family members' needs and be empowered to address these needs in real-time where applicable.
Requirements
High School Education/GED or equivalent
Associate’s/Technical Degree in hospitality or equivalent
Responsible for administrative and clinical duties delegated by the physician in an urgent care setting.
Responsibilities
Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice.
Successful completion of Care Connect EMR documentation skills.
Performs necessary administrative duties that assure all information is current and updated.
Includes maintenance and monitoring of EMR in basket.
Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate dept/unit personnel.
Requirements
High School Diploma or Equivalent
Completion of a High School Medical Assistant Career Technical Program
Graduation from an accredited School of Medical Assisting
Practice SupervisorNewTenet Healthcare Corporation · El Paso, US
Patient Experience ConciergeNewAdventist Health · Visalia, US
Medical Assistant - Women's Health - Garden CityNewNYU Langone Health · Garden City, US