Provide customer service and patient access support in a high-volume call center environment.
Responsibilities
Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up-to-date information on all established patients across multiple provider specialties as assigned.
Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.
Verify insurance information and benefits and insurance referral information.
Key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations.
Compensation
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Responsibilities
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling
Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity
Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented
Collects copayments and service fees, issues receipts, and reconciles daily financial transactions
Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments
Requirements
High School diploma or equivalent
Nice to have: prior experience in a receptionist or front desk role
The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations.
Compensation
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Responsibilities
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling
Conducts regular lobby checks to maintain cleanliness and ensure patient comfort
Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity
Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented
Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail
Requirements
High School diploma or equivalent
Nice to have: prior experience in receptionist or front desk role
Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations.
Locations (2)
Lisle, Illinois, United States
Plainfield, Illinois, United States
Compensation
The compensation for this role includes a base pay range of $15.10-22.70 , with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Responsibilities
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling
Conducts regular lobby checks to maintain cleanliness and ensure patient comfort
Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups
Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented
CSR Patient Access CenterNewUF Health · Jacksonville, US