- Remote
- Remote
- Full-time · Senior
- $118K–$118K per year
- 4+ years
Own deliverability support, abuse desk, compliance calls, and build playbooks for creators on Kit's email marketing platform.
Compensation
Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 3 ($118,000 USD).
Responsibilities
- Own the deliverability support queue for creators
- Run Kit's abuse desk and handle abuse reports
- Build and maintain playbooks, training, and AI-assisted workflows
- Collaborate with infrastructure engineers to run more sending in-house
- Monitor and respond to blocklist and provider issues
Requirements
- Nice to have: MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix)
- Nice to have: Kibana/Elasticsearch
- Nice to have: SQL and BI tools (Mode)
- Nice to have: feedback loops, spam traps, list bombing, bot-signup patterns
- Nice to have: CAN-SPAM, CASL, GDPR