As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so you are passionate about perfecting the experience before, during, and after their time at VEG.
Compensation
Competitive compensation ($19 - $29)
Responsibilities
Greet every customer with warmth and urgency, whether in person, over the phone, or online
Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
Keep nursing team and doctors updated on customer needs for a seamless care experience
As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG.
Compensation
Competitive compensation, including base and 401K match: $18-$28/hr
Responsibilities
Greet every customer with warmth and urgency, whether in person, over the phone, or online
Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
Keep nursing team and doctors updated on customer needs for a seamless care experience
Front‑line clerical and receptionist support for a medical practice, coordinating patient flow, scheduling, insurance verification, and administrative tasks.
Responsibilities
Provide excellent customer service and greet patients, families and visitors
Answer incoming telephone calls and identify customer needs
Verify and update patient information, including insurance coverage
Schedule patient appointments for all providers using multiple computer systems
Register new patients and explain practice policies
Responsible for onboarding and training new customers, providing product expertise, and supporting client success through education, guidance, and advocacy.
Compensation
Hourly Range: $28.86 - $38.46 USD
Responsibilities
Onboard and train new users in a professional and timely manner using OnRamp.
Assist with initial set up with integrated partners.
Seek opportunities to increase customer value and ensure client retention by acting as a client advocate.
Collaborate with cross-functional teams to ensure client satisfaction.
Assist customer support team with coverage as needed.
Requirements
High School Diploma or a certificate of successful completion of the General Education Development (GED) test.
The Patient Care Coordinator serves as the first point of contact for patients, creating a welcoming experience, managing schedules, and assisting with their specialty dental care journey.
Compensation
Wage range: $24.00-$27.15 per hour
Responsibilities
Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
Answer patient questions regarding appointments, billing, and insurance benefits
Verify insurance coverage and assist with patient account management
Accurately enter and maintain patient information and records
Requirements
Nice to have: Dental insurance knowledge
Nice to have: Previous experience in customer service
Serve as the first point of contact for patients and families in a modern orthodontic practice, managing front desk operations and administrative tasks.
Responsibilities
Serve as the first point of contact for patients and families, creating a warm and welcoming experience.
Greet patients, check them in and out, and assist with questions or general inquiries.
Answer incoming calls, manage messages, and direct inquiries appropriately.
Schedule and confirm patient appointments, including consultations and follow-up visits.
Maintain accurate patient information and update records as needed.
Requirements
Nice to have: Previous front desk experience
Nice to have: Receptionist experience
Nice to have: Dental or orthodontic office experience
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