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1–2 jobs· newest first

General Manager, Pre-Sales Operations and Customer Experience
Ingram Micro · Sydney, Australia
Full-time
Senior Consultant - Digital Commerce (Retail & CPG) | DACH
Avomind · Germany
Senior

+10K new in the last hour

General Manager, Pre-Sales Operations and Customer Experience

Ingram Micro · Posted Nov 9, 2026

Sydney, New South Wales, Australia
Full-time

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Provide strategic leadership for Ingram Micro Australia’s Quote Desk, Vendor Operations, Customer Experience, and Pre-Sales Exception/Queue Management functions, guiding teams locally and offshore to deliver exceptional service and operational excellence.

Responsibilities

Build and develop high-performing teams, setting the strategic direction for service delivery, capacity, productivity, and quality across complex operational environments.
Spearhead enterprise-wide process simplification, automation, digital self-service, and Xvantage adoption to optimise scalability and the customer experience.
Establish high-level KPIs, service standards, and governance frameworks to ensure accurate transaction processing and effective exception management.
Collaborate with senior stakeholders across Sales, Product Management, Vendor Management, Operations, Finance, and Technology to solve complex challenges and enhance the operating model.
Provide strategic insights and recommendations to senior leadership to drive continuous improvement and future readiness.

Requirements

Nice to have: Enterprise thinking
Nice to have: Large-scale transformation initiatives

Skills

Leadership of multiple leaders across multiple operational functions Technology distribution experience Sales operations Customer operations Pre-sales processes Vendor operations Quote-to-order lifecycle Workforce planning Service delivery excellence Xvantage

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Senior Consultant - Digital Commerce (Retail & CPG) | DACH

Avomind · Posted Nov 5, 2026

Germany
Senior
5+ years

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Senior Consultant – Digital Commerce, advising Retail & CPG clients on e-commerce and digital commerce solutions in the DACH region.

Responsibilities

Advise Retail & CPG clients on e-commerce, digital customer experience, personalization, customer data and technology transformation.
Translate business requirements into solution concepts, capability roadmaps and target architectures.
Lead discovery sessions and solution design workshops with business and IT stakeholders.
Advise on the integration of commerce platforms, CDPs, marketing technologies, PIM, OMS and other digital commerce systems.
Collaborate with sales and pre-sales teams to identify client opportunities, develop proposals and shape consulting engagements.

Requirements

Nice to have: previous experience within an IT service provider
Nice to have: technical pre-sales
Nice to have: proposal development
Nice to have: RFPs
Nice to have: solution shaping

Skills

e-commerce platforms customer data platforms marketing technologies personalization

digital commerce architecture

system integrations

digital customer-facing solutions

pre-sales processes

GDPR requirements

Salesforce Commerce Cloud

Salesforce Data Cloud

Adobe Real-Time CDP

Salesforce Marketing Cloud

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