The Complex Front Office Manager ensures the smooth and efficient operation of the front desk and guest services at both properties, managing staff and delivering exceptional customer service.
Responsibilities
Supervise and coordinate front desk staff activities, including scheduling, training, and performance management
Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively
Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency
Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved
Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks
Requirements
High school diploma or equivalent
Bachelor’s degree in hospitality management or related field
Nice to have: Advanced hotel management software
Nice to have: CRM systems
Nice to have: Certification in hospitality management or customer service excellence
The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services.
Compensation
Pay Range: $16.50
Responsibilities
Greet, register, and assign rooms to guests upon their arrival.
Verify guest credit and establish payment methods for accommodation.
Keep accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.
Compensation
Pay Range: $14.00
Responsibilities
Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate records of room availability and guest accounts using the property management system.
Balance daily receipts and revenues, conducting income audits on posted revenues.
Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
Requirements
Nice to have: previous experience in a hospitality or customer service role
Lead and manage the on‑site facilities team for the MDD150 Workforce Lodging Program at Lemoine Company facility, ensuring operational excellence, safety, cost control, and client reporting.
Locations (5)
Monahans, Texas, United States
Abilene, Texas, United States
Dallas, Texas, United States
Dallas Fort Worth, Texas, United States
Odessa, Texas, United States
Compensation
A $50,000 incentive and move lump sum payment will be made to the successful candidate, with claw back provisions should performance be below expectations, or should the employee exit this position prior to the one-year anniversary.
Room Inspector
Crescent Constructors (Zachry) · Posted Nov 12, 2026
The Room Inspector ensures that all guest rooms and associated public spaces meet the hotel’s standards for cleanliness, appearance, functionality, safety, and readiness before being made available to guests.
Responsibilities
Conduct detailed, systematic inspections of cleaned guest rooms, bathrooms, balconies, and related areas to ensure they meet brand standards for cleanliness and presentation.
Verify that all amenities, linens, towels, and supplies are stocked, neatly arranged, and in excellent condition.
Update room status in the Property Management System (PMS), ensuring rooms are accurately marked as clean, inspected, and ready.
Identify and report maintenance issues such as HVAC problems, lighting concerns, plumbing issues, or malfunctioning electronics, and follow up for timely resolution.
Communicate inspection results and deficiencies immediately to room attendants and provide constructive feedback and coaching.
Train and develop the front office team, maintain consistent focus on improving overall front office operations, and lead the team in achieving financial, operational, and service delivery targets.
Responsibilities
Train and develop the front office team in the departmental operating standards
Maintain a consistent focus on improving the overall flow front office operations
Lead and support employees in the achievement of financial, operational and service delivery targets
Foster a winning, solution-oriented work environment
Lead daily concierge and front office briefings and monthly employee meetings
Requirements
Nice to have: Supervisory experience
Nice to have: Team leader experience
Nice to have: International or branded hotel experience
The Royal Service Agent (Arabic Speaker) serves as the primary point of contact for guests, delivering exceptional and personalized service through all communication channels.
Responsibilities
Respond professionally and courteously to all guest calls, emails, and service requests
Provide personalized assistance and information regarding hotel facilities, dining venues, spa services, transportation, and local attractions
Ensure all guest requests are accurately recorded and followed through to completion
Maintain detailed knowledge of hotel services, promotions, and operating hours
Anticipate guest needs and exceed expectations through proactive service
Requirements
Diploma or Bachelor's Degree in Hospitality Management
Diploma or Bachelor's Degree in Tourism
Diploma or Bachelor's Degree in Business Administration
The Front Desk Agent/Night Auditor plays a pivotal role in delivering exceptional customer service and ensuring a seamless experience for all guests from arrival to departure.
Responsibilities
Greet and welcome guests upon arrival, providing a warm and professional first impression.
Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and billing.
Handle guest reservations, cancellations, and modifications using the property management system.
Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues when necessary.
Coordinate with housekeeping and maintenance departments to ensure rooms are ready and guest needs are met.
Requirements
High school diploma or equivalent
Nice to have: Multilingual abilities
Nice to have: Knowledge of hotel industry standards
The Front Desk Agent plays a pivotal role in delivering exceptional customer service and ensuring a seamless experience for all guests from arrival to departure.
Responsibilities
Greet and welcome guests upon arrival, providing a warm and professional first impression.
Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and billing.
Handle guest reservations, cancellations, and modifications using the property management system.
Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues when necessary.
Coordinate with housekeeping and maintenance departments to ensure rooms are ready and guest needs are met.
Requirements
High school diploma or equivalent
Nice to have: Multilingual abilities
Nice to have: Knowledge of hotel industry standards
Area ManagerNewHomaris (Homaris Service GmbH) · München, Germany
Complex Front Office ManagerNewWestmont Group · Melbourne, US
Room InspectorNewCrescent Constructors (Zachry) · San Antonio, US