- Zhangjiagang, Jiangsu, China
- 5+ years
Lead and manage customer quality processes, complaints, escalations, and continuous improvement initiatives across Continental’s automotive operations.
Responsibilities
- Lead customer complaint handling from issue notification through closure
- Act as the primary quality contact for OEM and Tier-1 customers
- Ensure timely containment, root cause analysis, and implementation of corrective actions
- Drive structured problem-solving methodologies with 8D/A3/PDCA/5 Why/Ishikawa Analysis tools
- Verify effectiveness of corrective actions and ensure recurrence prevention
Requirements
- University degree or above (Technical or scientific)
- Nice to have: surface materials