The Service Operations Planning Manager will lead global planning and work management across e-STORAGE’s service operations in the Americas, Europe, and APAC, building consistent processes for preventive maintenance, corrective maintenance, work orders, spares coordination, and service reporting.
Locations (2)
Kitchener, Ontario, Canada
Ontario, Canada
Compensation
Compensation: $100,000 - $120,000 + annual bonus
Responsibilities
Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions
Define, standardize, and improve service planning workflows for preventive maintenance, corrective maintenance, service events, work orders, spares coordination, procurement requests, and reporting
Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation
Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks
Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements
The Logistics Coordinator – BESS Services is responsible for all day-to-day logistics, warehouse-facing activities, spare parts control, RMA process execution, and cost recovery for the UK Service operations.
Responsibilities
Own all inbound and outbound logistics for the UK BESS Service team.
Coordinate with couriers, vendors, technicians, and warehouse staff to ensure timely movement of parts and materials.
Receive, inspect, and verify deliveries at the warehouse; ensure correct documentation and system updates.
Conduct regular warehouse audits to ensure inventory accuracy, compliance, and readiness.
Oversee day-to-day warehouse activity, storage layout, cleanliness, and operational efficiency.
Requirements
Bachelor’s degree
Diploma
equivalent experience in logistics, supply chain, operations, or a technical field
Production PlannerComputacenter · Buffalo, US