Senior Analyst responsible for remittance and payment product operations, including maker/checker duties, process adherence, and incident resolution with overseas branches.
Responsibilities
Perform maker/checker duties for assigned activities
Understand and adhere to bank processes and policies
Process and execute transactions with overseas branches
Learn system functions and adhere to controls
Support overseas branch to resolve operational incidents
Support banking operations at the Customer Service Desk, handling RTGS/NEFT, fund transfers, and tax payments while ensuring compliance and customer service.
Responsibilities
Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
Ensure compliance with internal policies and regulatory guidelines during transaction processing.
Maintain and update transaction records and reports using Excel and internal banking systems.
Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
Detail-oriented Operations Team Member responsible for end-to-end transaction processing, reconciliation, MIS reporting, and compliance within payment systems.
Responsibilities
Manage end-to-end transaction processing across NEFT, RTGS, IMPS and internal transfers
Maintain pool account reconciliations and publish dashboards and performance reports
Coordinate with IT and business support teams to resolve system issues
Ensure compliance with internal controls and service level agreements
Execute maker-checker processes and obtain requisite approvals
To serve as the single accountable owner for scam and mule risk across IBG’s regional corporate and institutional client portfolio, driving holistic strategy, governance and cross-functional execution to safeguard the bank and its clients.
Responsibilities
Own the regional anti-scam and money-mule framework, including IBG's fraud risk appetite, tolerances and escalation thresholds
Set minimum control standards for all markets, track each country's gaps against them and drive closure with market ICs
Report exposure, losses, recoveries and emerging trends to IBG management, risk committees and the Board risk committee as required
Act as IBG's senior point of contact for regulators (e.g. MAS shared-responsibility expectations) and for Group Risk, Compliance and Audit
Build and lead the three pillar leads; set team objectives, budget and hiring plan
Requirements
Nice to have: Experience standing up a new function or operating model
Operations Team Member_WBG Operations (Ops)-Customer Service Desk_MumbaiKotak Neo (Kotak Securities Limited) · Mumbai, India