Provide customer service and technical support to a large binding and brokerage team, handling underwriting requests, quotes, cancellations, and compliance documentation.
Compensation
The expected salary range for this position is $22 - $24 an hour
Responsibilities
Bind and invoice placement of coverage; rate and process endorsements with invoicing, audits, and other documents in accordance with established departmental procedures
Handle cancellation notices, cancellation endorsements, and rescission documents
Act as liaison between retail clients and the underwriter to obtain missing information, provide status updates on quotes and binds, and respond to general requests for information
Review inspection reports and ensure timely follow-up on outstanding items
Manage surplus lines compliance documentation in accordance with state-specific requirements
Requirements
High school diploma required; college coursework preferred
Seeking a Duck Creek Developer to design, configure, and develop solutions using Duck Creek Author, Manuscript, Forms, Rating, and Policy within the Commercial Lines Insurance domain.
Locations (3)
New York, New York, United States
Atlanta, Georgia, United States
Chicago, Illinois, United States
Compensation
$120,000 - $145,000/Annum
Responsibilities
Design, configure, and develop solutions using Duck Creek Author, Manuscript, Forms, Rating, and Policy.
Lead design/code reviews, debugging, performance tuning, and root-cause analysis.
Provide technical guidance and mentorship to development teams.
Manage Duck Creek application environments, installations, configurations, deployments, and migrations.
Lead the transformation of Vonage’s business support systems (BSS) across lead-to-cash, billing, rating, identity, and platform services to simplify, modernize, and scale the enterprise SaaS ecosystem.
Compensation
$220,000—$290,000 USD
Responsibilities
Define and own the BSS transformation roadmap
Translate business needs into clear priorities and design principles
Establish and lead governance, controls and decision‑making mechanisms
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
Responsibilities
Resolves problems and communicates solutions or requested information to the customer.
Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
Uses a customer relationship application or database to record activities and research product information.
Comply with the requirements of the company’s Quality Management System.
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
Responsibilities
Resolves problems and communicates solutions or requested information to the customer.
Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
Uses a customer relationship application or database to record activities and research product information.
Comply with the requirements of the company’s Quality Management System.
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more
Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver)
Retirement Benefits: Contributory Savings Plan (401k)
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