- Rochester, New York, United States
- On-site
- Contract · Mid
- $18–$21 per hour
Provide analysis, troubleshooting, implementation and operational support for URMC network. Provide first and second level support for large customer base whose business functions rely primarily on computer-based technologies.
Compensation
The pay range for this position is $18.00 - $20.50/hr.
Responsibilities
- Provide first and second level IT support
- Troubleshoot desktop and network issues
- Allocate work to other IT areas
- Escalate tickets to Level 3+
- Document technical dialogue