Remote Access VPN solutions jobs

Senior Technical Support Engineer- NAM shift

Palo Alto Networks · Posted Jul 14, 2026

Open

Bangalore, India
On-site
Senior
5+ years

Senior Technical Support Engineer- NAM shift

Palo Alto Networks · Posted Jul 14, 2026

Open

Bangalore, India
On-site
Senior
5+ years

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 29, 2026

Open

Bangalore, India
Senior
5+ years

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Provide technical support to customers and partners, handling escalations, troubleshooting, and root cause analysis.

Responsibilities

Provide Technical Support to customers and partners
Handle escalations from front line and Tier 2 support teams
Provide configurations, troubleshooting, and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues

Skills

Remote Access VPN solutions IPSEC PKI & SSL TCP/IP Authentication Protocols (LDAP, RADIUS etc.)Firewall Central Management Systems multi-factor authentication security system (tokens, certificates, CAC cards, and similar)Security services (IDS/IPS, Firewalls etc.)

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 27, 2026

Open

Bangalore, India
On-site
Senior
3+ years

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Provide technical support to customers and partners, handling escalations, troubleshooting, and root cause analysis for complex cybersecurity issues.

Responsibilities

Provide Technical Support to customers and partners
Handle escalations from front line and Tier 2 teams
Provide configurations, troubleshooting, and best practices
Manage support cases
Provide fault isolation and root cause analysis

Requirements

Nice to have: More than 3 years of customer-facing technical support experience
Nice to have: Experience with Windows , Linux and MAC OS is a plus
Nice to have: Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
Nice to have: Willing to work in flexible and varying shift times including weekends and evenings is a plus
Nice to have: Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

Skills

Remote Access VPN solutions IPSEC PKI SSL TCP/IP

Professional Service Staff Consultant

Palo Alto Networks · Posted Jun 18, 2026

Open

Tokyo, Tokyo, Japan
4+ years

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Provide onsite and/or remote deployment and configuration expertise for Palo Alto Networks solutions, acting as a subject matter expert and guiding customers through migration and implementation.

Responsibilities

Provide onsite and remote consultancy for design, deployment, and configuration of Palo Alto Networks products
Act as subject matter expert and provide strategic guidance to customers
Drive migration and deployment activities
Maintain proficiency in SASE products and services
Provide after-hours and weekend on-call support

Requirements

Bachelor's or Master's in Computer Science, Electrical Engineering, Computer Engineering or related technical field

Skills

Installation, configuration, and operation of high-end firewall appliances LAN and WAN networking protocols and technologies TCP/IP networking Dynamic routing (BGP, OSPF, etc.)Remote Access VPN solutions, IPSEC, PKI & SSL, LDAP, RADIUS, SAML

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 27, 2026

Open

Bangalore, India
On-site
Senior
5+ years

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Provide technical support to customers and partners, handling escalations, troubleshooting, and root cause analysis.

Responsibilities

Provide Technical Support to customers and partners
Handle escalations from front line and Tier 2 teams
Provide configurations, troubleshooting, and best practices
Manage support cases
Perform fault isolation and root cause analysis

Skills

Remote Access VPN solutions IPSEC PKI SSL TCP/IP Authentication Protocols LDAP RADIUS ARP LACP 802.1Q STP

Senior Technical Support Engineer

Palo Alto Networks · Posted Jan 29, 2026

Open

Bangalore, India
On-site
Full-time · Senior
3+ years

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Provide Tier 3 technical support for escalations, manage support cases, perform root cause analysis, collaborate with engineering, develop documentation, lead training, and maintain operational readiness.

Responsibilities

Provide Tier 3 technical support for escalations from frontline and Tier 2 teams
Deliver expert guidance on configurations, troubleshooting, and best practices to customers and partners
Manage the entire lifecycle of support cases to ensure issues are recorded, tracked, and resolved in a timely manner
Perform in-depth fault isolation and root cause analysis for complex technical issues, preparing detailed RCA documents for customers
Proactively collaborate and exchange information with engineering and product teams to file bugs and advocate for feature requests

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related technical field
Nice to have: Competitor products from Cisco, Checkpoint, Juniper, Fortinet

Skills

Remote Access VPN solutions IPSEC PKI SSL

Sr Technical Support Engineer, Focused Services

Palo Alto Networks · Posted Sep 18, 2026

Open

Remote, Bulgaria
Remote
Full-time · Senior

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Provide Technical Support to customers and partners

Responsibilities

Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

Skills

Remote Access VPN solutions IPSEC PKI SSL DNS DHCP TCP/IP Authentication Protocols LDAP RADIUS