Manage and coordinate all aspects of quality assurance activities across multiple sites, ensuring compliance with regulatory standards and continuous improvement.
Compensation
The Area QA Manager role has a national salary range of $85,000- $150,000.
Responsibilities
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity across multiple sites
Confirm requests for quality support from the site and communicate policies and procedures
Act as expert regarding selected governmental regulations for the site(s)
Proactive liaison with customer for quality assurance across site(s)
Lead a defined group of Quality Assurance resources and key initiatives
Requirements
Bachelor's Degree or equivalent 4 years work experience
Nice to have: Certification related to quality control (RAC, Six-Sigma)
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites. Leads a defined group of Quality Assurance resources and key initiatives.
Compensation
The Area QA Manager role has a national salary range of $85,000- $150,000.
Responsibilities
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across multiple sites
Confirm requests for quality support from the site and communicate policies and procedures
Expert regarding selected governmental regulations for the site(s)
Proactive liaison with customer for quality assurance across site(s)
Leads a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes
Responsible for scheduling, intraday monitoring, and performance reporting to meet operational demand and labor cost targets in a call center environment.
Responsibilities
Design fair, compliant schedules maximizing coverage and efficiency
Act quickly on live signals to protect SLAs and productivity
Package insights into clear narratives for operators and executives
Contribute to tool/process rollouts
Monitor real-time ACD work state of agents, schedule and break adherence
Requirements
Bachelor’s degree in Business, Operations, Statistics, or related field (or equivalent experience)
The Unit Secretary contributes to high quality, patient-centered care by performing a variety of clerical tasks. The Unit Secretary functions as receptionist for the unit and assists the patient care team while maintaining a clean, organized, and safe environment.
Responsibilities
Accurately enters orders into the computer system, ensuring minimal shortages.
Answers phones, manages patient records, schedules appointments, and ensures accurate documentation in the electronic medical records (EMR) system.
Maintains patient charts and ensures labs, consults, and reports are retrieved and distributed promptly.
Follows consult procedures accurately, ensuring physicians are notified and patient names are listed correctly. Assists physicians with labs and patient lists.
Prioritizes tasks effectively, handling STAT orders and urgent needs immediately (e.g., STAT x-rays, repairs).
Lead and develop a team of professionals who oversee recruiting, employment, benefits and payroll processes for the Florida Legislature.
Responsibilities
Supervises, plans, and directs the daily HR activities in all functional employment areas: insurance and retirement benefits, recruitment, hiring and onboarding, payroll, attendance and leave, workers compensation, and HR data management and reporting.
Responsible for compliance with policies and procedures and all appropriate approvals regarding personnel actions.
Serves as coordinator for employment accommodations under the Americans with Disabilities Act.
Oversees enhancements/modifications to the Legislature’s HCM system and intranet home page.
Coordinates with the OLS General Counsel in responding to public record requests.
Requirements
Bachelor's degree
Nice to have: Society for Human Resource Management (SHRM) certification
Nice to have: Professional in Human Resources (PHR) certification
Nice to have: Project Management Professional (PMP) certification
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