As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality.
Responsibilities
Greeting guests warmly and handling check-ins and check-outs smoothly
Answering phones, managing guest inquiries, and resolving issues promptly
Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system
Communicating guest needs with housekeeping, maintenance, and other departments
Handling payments, balancing cash drawers, and processing transactions accurately
Responsible for providing guests with a delightful dining experience from the initial reception until the final good-bye in accordance with high standards of guest services.
Responsibilities
Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table
Utilize software to make and cancel reservations as well as understanding of floor seating
Answers telephones and takes reservations
Verifies reservations and complimentaries, if applicable
Seats guests according to established rotation procedure, distributes menus and introduces the staff
The Coordinator, Product is responsible for the efficient setup, management, and maintenance of product information within the reservation system, coordinating with various teams to ensure accuracy and availability of products, services, and rates.
Responsibilities
Input and maintain product details in the reservation system
Coordinate the setup of new products and services in the system
Assist the product team in managing and updating contracts, rates, and availability with suppliers
Analyze and input promotional offers, discounts, and rate reductions into the system
Support the internal teams (Sales, Marketing, Reservations, etc.) with product-related inquiries and troubleshooting
Process all reservation requests, changes, and cancellations received by phone, fax, or mail, identify guest needs, determine room type, and verify availability.
Responsibilities
Process reservation requests, changes, and cancellations
Identify guest reservation needs and determine appropriate room type
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
Responsibilities
Process reservation requests, changes, and cancellations
Identify guest reservation needs and determine appropriate room type
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Provide guests with information and support, coordinate reservations and seating, and create personal guest experiences at Kimpton Hotel Monaco Pittsburgh.
Responsibilities
Provide guests with information and support on the phone or in person
Receive and coordinate reservations and seating
Greet all restaurant guests and provide local information
Provide fair and consistent seating of guests
Accurately handle paperwork, stock and tidy the host stand
The Host is the first and last impression—setting the tone for hospitality from greeting to fond farewell. This role manages reservations and pacing, welcomes guests by name when possible, and supports the floor to keep service flowing.
Compensation
$12.14-$16.00 per Hour DOE plus tips
Responsibilities
Warmly greet guests, confirm reservations, and provide accurate wait times; offer alternatives when needed
Seat thoughtfully based on server sections, pacing, and guest preferences
Maintain a clean, organized host stand; communicate delays with empathy and accuracy
Manage OpenTable settings, notes, and turn times; capture preferences and special occasions
Coordinate with servers, expo, and management to balance covers and deliver smooth handoffs
Oversee front house operations and catering, drive recruitment, build staffing schedules, maintain supply inventories, manage reservations, and address guest/resident concerns.
Compensation
$46,680.00 - $70,328.00 / year. Starting rate will vary based on skills and experience.
Health insurance eligibility for full-time year‑round team members: pre‑tax employer contribution up to $125 per pay period; medical, dental, vision, and accident plans available
Paid time off for full-time year‑round team members: up to 40 hours PTO accrued per 2,080 hours worked, escalating to 80 hours after 3 years of service; paid sick leave per Colorado law
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