Lead and enable a team of associates to deliver the best possible customer experience in the store, including coaching, training, and managing performance.
Compensation
Pay Range: $21.75 - $24.35 per hour
Responsibilities
Providing resources and tools to support those directly helping customers
Assisting with down stocking and area recovery
Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
Coaching and training associates
Delegating and following-up on daily tasks
Requirements
High School Diploma or equivalent
Nice to have: Retail customer service experience
Nice to have: Experience supporting Pro customers
Nice to have: Leadership role with direct report responsibility
Nice to have: Experience in home improvement retail sector
Models and delivers a distinctive and delightful customer experience, registers sales, provides courteous and efficient checkout service, engages customers, resolves issues, recommends products, processes transactions, maintains store appearance, and assists with various store operations.
Compensation
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
Responsibilities
Registers sales on assigned cash register
Provides courteous, friendly, fast, and efficient service
Recommends items for sale
Processes voids, returns, rain checks, refunds, and exchanges
Keeps counters and shelves clean and well merchandised
For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $135,000.00 - $165,000.00
Responsibilities
Oversee and direct a team comprising District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers across a multi-district geographical services area
Focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers
Lead and develop a high-performing field associates team, ensuring safety and compliance with regulations
Achieve profitability for assigned geography by ensuring sales teams meet or exceed targets
Handle escalated customer issues in partnership with field leadership
Requirements
Bachelor's degree program or equivalent degree in a field of study related to the job
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