Develop and execute Customer Relationship Management (CRM) strategies that enhance customer retention, loyalty, and engagement through data-driven campaigns, customer journey optimization, and personalized communications that support business growth objectives.
- Lead process optimization initiatives and system enhancements to improve customer experience and operational efficiency.
- Design and develop customized reports, dashboards, and tracking tools to provide performance visibility and support data-driven decision-making.
- Collaborate with cross-functional stakeholders to identify, resolve, and prevent customer experience issues, driving customer satisfaction and retention.
- Generate ad hoc and recurring CRM reports and insights to support business objectives and program delivery.
- Monitor Customer Satisfaction (CSAT) performance, identify improvement opportunities, and drive initiatives to achieve organizational targets.
Customer Experience Operations Manager, Business UnitNewRippling · Remote, US+1 more
CRM Manager I Real Estate I Asset ManagementAl Futtaim Private Company LLC · Cairo, Egypt