Customer Service Assistant 2
State of Ohio · Posted Nov 10, 2026
- Columbus, Ohio, United States +2 more
- On-site
- Full-time · Entry
- $24 per hour
The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits like Medicaid, SNAP, and Child Support.
Locations (3)
- Columbus, Ohio, United States
- Akron, Ohio, United States
- Vandalia, Ohio, United States
Compensation
Starting salary for non-state employees will be the Step 1 of pay range 28.
Responsibilities
- Respond to inquiries and complaints requiring deep knowledge of laws, rules, policies and procedures.
- Process, track, and update hearing requests across multiple programs (SNAP, Medicaid, OWF, Child Care, Adoption Assistance, PRC).
- Review hearing requests and related documentation to determine appeal validity, timeliness, and appropriate actions.
- Prepare appeal records and dockets by researching and verifying information across systems such as OBWP, SETS, SACWIS, HATSX.