- Columbus, Ohio, United States +2 more
- Full-time
- $24–$24 per hour
Provide customer assistance via phone, email, chat, and in-person interactions, offering updates, resolving questions, and directing callers appropriately.
Locations (3)
- Columbus, Ohio, United States
- Akron, Ohio, United States
- Vandalia, Ohio, United States
Compensation
Compensation: $23.65
Responsibilities
- Respond to inquiries and complaints requiring deep knowledge of laws, rules, policies and procedures
- Process, track, and update hearing requests across multiple programs
- Review hearing requests and related documentation to determine appeal validity, timeliness, and appropriate actions
- Prepare appeal records and dockets by researching and verifying information across systems such as OBWP, SETS, SACWIS, HATSX, and shared inboxes