DCA Help Desk Support Specialist
Spark Tek Inc · Posted Nov 6, 2026
- Atlanta, Georgia, United States
- 2+ years
Provide Tier I and Tier II helpdesk support for the Georgia Dept. Community Affairs, including on-line, desk side, and remote assistance.
Responsibilities
- Assist clients with Tier I issues and Tier II support
- Communicate with state employees and internal clients
- Analyze client requirements and concerns
- Serve as liaison between clients and technical staff
- Provide ongoing operational and user assistance
Requirements
- High school diploma or GED
- Bachelor’s Degree in Computer Information Systems or Computer Science
- Nice to have: Dell/Win 10 imaging
- Nice to have: Inventory Management
- Nice to have: ITIL Service Management organization