Service Management Tool jobs

IT Service Desk

A&O IT Group · Posted Nov 13, 2026

Open

Nairobi, Nairobi County, Kenya
On-site
Full-time
1+ years

IT Service Desk

A&O IT Group · Posted Nov 13, 2026

Open

Nairobi, Nairobi County, Kenya
On-site
Full-time
1+ years

Field Dispatch Coordinator

Cubic Corporation · Posted Nov 12, 2026

Open

Silverwater, New South Wales, Australia
On-site
Full-time · Associate
1+ years

Apply with RefersoAI Apply on careers page

The Field Dispatch Coordinator is responsible for coordinating field technicians and other available resources for optimum efficiency in responding to customer requests and to contribute to the achievement for contractual KPI/SLA targets being achieved.

Responsibilities

Coordinate field technicians and other available resources for optimum efficiency in responding to customer requests
Schedule and dispatch field services personnel to appropriate locations in accordance with customer requests and needs
Ensure distribution of preventative maintenance jobs are done in line with monthly schedules and SLAs
Review and adjust scheduling as new requests are received to ensure SLAs are maintained
Prioritise all requests as per the SLA and log them into the IT Service Management (ITSM) system

Requirements

Nice to have: Microsoft Office suite
Nice to have: Operations understanding
Nice to have: First line maintenance of devices
Nice to have: Cash collection procedures
Nice to have: Service Management Systems process understanding

Skills

Dispatch coordination Telephone skills Communication skills

IT Technical Analyst II

Post Holdings, Inc. · Posted Nov 9, 2026

Open

Gaylord, Minnesota, United States
On-site
Full-time · Associate
$56K–$76K per year
2+ years

Apply with RefersoAI Apply on careers page

Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants, involving project participation and root cause analysis.

Compensation

The pay range for this position is $55,937 - $76,075 per year.

Responsibilities

Utilizes the Service Management tool to enter, track and maintain requests through completion
Respond to phone, email, and in person requests for assistance
Identifies and addresses trends in support issues and corrects the root cause
Involved with projects throughout planning, design/ development activities, and execution
Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale

Requirements

Two-year technical degree
Related technical certifications
Equivalent work experience
Nice to have: Manufacturing setting background

Skills

Active Directory SCCM MDT O365 Windows 10

Operations Associate (Information and Communications Technology , Supply and Procurement)

UNICEF · Posted Nov 9, 2026

Open

Astana, Astana, Kazakhstan
Full-time
6+ years

Apply with RefersoAI Apply on careers page

Provide procedural, administrative, and specialized operational support across functions such as administration, finance and budget, people and culture, supply and procurement, and information and communications technology (ICT).

Responsibilities

Deliver first and second-level ICT support
Manage lifecycle of assigned ICT incidents
Maintain ICT inventory and documentation
Ensure timely updates to systems, software, and hardware
Perform installation, upgrade, configuration, and routine maintenance of ICT equipment

Requirements

Completion of Secondary education
Formal training in Computer Science, Information Systems, Telecommunications, Engineering
Nice to have: Knowledge of another official UN language
Nice to have: Relevant administrative experience in supply chain management
Nice to have: ITIL Foundation Certificate or equivalent

Skills

Administrative support Office management Record keeping Operational processes coordination ICT support

IT Service Desk

IT Service Desk

Compensation

Responsibilities

Skills

Benefits

Field Dispatch Coordinator

Responsibilities

Requirements

Skills

IT Technical Analyst II

Compensation

Responsibilities

Requirements

Skills

Operations Associate (Information and Communications Technology , Supply and Procurement)

Responsibilities

Requirements

Skills

Benefits

Benefits