- Christchurch, Canterbury, New Zealand
- 3+ years
Own the service relationship and outcomes for a portfolio of Jade’s Managed Services customers, ensuring service performance, governance, and continuous improvement.
Responsibilities
- Own service governance and performance across a portfolio of Managed Services customers
- Build trusted relationships and understand each customer’s business, priorities and desired service outcomes
- Monitor service health, SLAs, risks and customer experience, turning insights into clear actions
- Lead customer service reviews with meaningful reporting, clear ownership and agreed priorities
- Coordinate significant service issues, risks and escalations across technical and operational teams
Requirements
- Nice to have: ITIL 4 Foundation
- Nice to have: managed services portfolio
- Nice to have: ITSM platforms
- Nice to have: service dashboards
- Nice to have: workflow automation