Supports end-to-end design and improvement of PermitSF services through user research, content creation, and service design.
Compensation
Compensation Range: $134,082 - $168,688 annually
Responsibilities
Plan and conduct user research
Select and apply research methods
Synthesize findings
Create service blueprints and journey maps
Design and write plain-language content
Requirements
Associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field
Nice to have: Experience designing content for complex digital services
Nice to have: Experience applying UX writing
Nice to have: Experience with permitting, licensing, regulatory, civic technology
As the Human Centred Design (HCD) Lead, you’ll shape the design approach for the LMS transformation, turning user insights into intuitive systems, navigation and workflows.
Locations (2)
Kensington, NSW, Australia
Sydney, New South Wales, Australia
Compensation
Senior role, competitive total package
Responsibilities
Shape the design approach for the LMS transformation
Turn user insights into intuitive systems, navigation and workflows
Collaborate with designers, analysts, learning specialists and university communities to create a solution that works for people
Lead or mentor a multidisciplinary design team
Embed accessibility requirements into design practice
Lead the customer insight and experience strategy for the Value-Based Platform portfolio, translating human and system-level insights into product direction, investment priorities, and measurable value-based outcomes across Risant Health organizations.
Compensation
The projected base salary for this position ranges from $233,333 to $280,000 depending on experience and qualifications. This role is also eligible for incentive compensation and a comprehensive benefits package, including wellness programs, retirement savings, and relocation support as applicable.
Responsibilities
Set Customer Insight & Experience Strategy for the Portfolio
Translate customer and system-level insight into solution direction, investment priorities, and trade-off decisions at the portfolio level
Build & Steward the Function and Operating Model
Lead Cross-Functional Solution Strategy as a Senior Partner
Oversee Human Insight & Experience Design Programs
Requirements
Bachelor’s Degree in Design, Human-Centered Design, Psychology, Business, or a related field
Master’s Degree in Design Strategy, UX Research, Organizational Development, or a related discipline
Nice to have: Certification in Design Thinking, Human-Centered Design, or similar frameworks
Nice to have: Experience building or scaling an insight, research, or experience design function
Lead the definition of strategies, processes, and structures for effective discovery and delivery of solutions that result in valuable and delightful experiences for our customers, agents, and employees.
Compensation
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Responsibilities
Leverage domain-specific expertise and leadership to contribute to functional business plans with bottom-line impact for the company
Guide effective communication of design strategies and objectives, ensuring the coordination of work across teams and organizations
Establish and manage achievement of XD function strategic objectives for your organization, including policies, practices, staffing, and budgets
Set strategic priorities and guide others in collaborative definition and refinement of models, concepts, and design elements
Support and promote a culture of research and testing that engages various stakeholders
Requirements
Bachelor’s degree or its equivalent in work experience
Lead the design of complex customer and associate experiences from concept through delivery, collaborating with Product and Engineering to shape meaningful experiences.
Compensation
$89,800.00 - $134,700.00/Yr.
Responsibilities
Lead the design of complex customer and associate experiences from concept through delivery
Create service designs, user flows, prototypes, experience concepts, and experience strategies
Plan and conduct moderated and unmoderated tests, surveys, and other qualitative and quantitative evaluations to inform design decisions
Drive early problem definition and solution direction in partnership with Product, ensuring the right thing gets built before execution begins
Apply customer insights, test results, analytics, and business goals to identify opportunities and improve experiences
Requirements
Bachelor's degree in a related field or equivalent practical experience
Lead service design within agile teams, defining scope, prioritising work, and driving inclusive, user‑centred digital services for Education Scotland.
Responsibilities
Lead service design within agile teams
Define scope and prioritise work
Establish MVPs and manage outcomes
Select delivery approaches, processes, tools and methods
Develop and maintain service design artefacts and documentation
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