Service management platforms jobs

Regional Delivery Manager

New Era Technology PH · Posted Nov 10, 2026

Open

Cebu, Cebu, Philippines
Hybrid
Full-time · Manager
2–5 years

Regional Delivery Manager

New Era Technology PH · Posted Nov 10, 2026

Open

Cebu, Cebu, Philippines
Hybrid
Full-time · Manager
2–5 years

Regional Delivery Manager

New Era Technology · Posted Nov 10, 2026

Open

Cebu, Cagayan Valley, Philippines
Hybrid
2–5 years

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Lead delivery of IT field services and operational support across a designated region or portfolio within a 24/7/365 environment.

Compensation

Day 1 HMO + 1 free dependent (upon regularization)

Responsibilities

Review technician deliverables and notes for dispatched tickets
Manage enterprise-level customer tickets and provide operational support
Adapt to changing customer requirements
Handle call queues, service ticket scheduling, logistics, and resource coordination
Engage customers on escalated issues

Requirements

Nice to have: Network Technician
Nice to have: Network Engineer
Nice to have: Cisco
Nice to have: Arista
Nice to have: APAC language skills

Skills

Service Operations Center Enterprise service ticketing Service management platforms Supervisory experience Network topologies

Human Resources Continuous Improvement Lead

Dow · Posted Nov 10, 2026

Open

Midland, Michigan, United States +5 more
4+ years

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Enable a culture of continuous improvement across HR Service Delivery by establishing governance, tools, methodologies, reporting, and delivery practices that support improvement initiatives across disciplines.

Locations (6)

Midland, Michigan, United States
Houston, Texas, United States
Terneuzen, Zeeland, Netherlands
Sao Paulo, Brazil
Mumbai, Maharashtra, India

Technical Program Transformation Manager

Konica Minolta Business Solutions U.S.A., Inc. · Posted Nov 8, 2024

Open

Oldsmar, Florida, United States
Full-time · Senior
8+ years

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Le strategic service transformation initiatives to improve service delivery efficiency, technician productivity, machine performance, and customer experience using operational, technical, and performance data.

Responsibilities

Lead strategic initiatives focused on improving service delivery efficiency, technician productivity, machine performance, and customer outcomes.
Identify opportunities for operational improvement through analysis of service trends, performance metrics, telemetry, and business data.
Develop and implement service methodologies, operational standards, and best practices that support organizational objectives.
Measure and communicate the effectiveness of implemented improvements and transformation initiatives.
Drive adoption of new service methods through stakeholder engagement, education, and performance monitoring.

Requirements

High school diploma or equivalent
Associate's degree
Bachelor's degree
Nice to have: Experience leading organizational initiatives
Nice to have: Continuous improvement efforts

Skills

Product knowledge within assigned domain Office technologies Connectivity practices

Analyst People

Rio Tinto · Posted Nov 6, 2026

Open

Johannesburg, Gauteng, South Africa
Entry
2+ years

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Support HR Operations Services within Global Services, providing employee lifecycle administration, enquiry triage, data analysis and continuous improvement.

Responsibilities

Deliver employee lifecycle activities, including onboarding, job changes and workforce transactions
Process HR transactions accurately in line with service-level agreements, operational procedures, controls and compliance requirements
Maintain accurate employee records, documentation and data in Workday and other HR service platforms
Act as an entry point into HR for employees and managers, providing responsive, professional and customer-focused support through service portals and operational support channels
Triage employee and manager enquiries, resolving standard matters where appropriate and escalating complex matters to the Senior HR Adviser or relevant specialist team

Requirements

Bachelor's in Human Resources or a related field
Nice to have: Workday
Nice to have: continuous improvement
Nice to have: automation
Nice to have: process standardisation

Skills

HR operations shared services customer service

Project Manager

Mitchell Martin · Posted Nov 3, 2026

Open

Remote, United States
Remote
Contract
$54–$64 per hour
5+ years

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Manage IT projects and service management platform initiatives from planning to completion.

Compensation

$54-64 Per HR

Responsibilities

Lead IT and service management platform projects from initiation to closeout.
Establish clear plans for ongoing projects, assessing scope and risks.
Develop and maintain project documentation, including charters and schedules.
Coordinate stakeholders to align priorities and manage project dependencies.
Provide executive-ready status reports tailored to technical and non-technical audiences.

Requirements

Nice to have: PMP certification
Nice to have: ITIL Foundation

Skills

project management service management platforms IT service management processes PMP certification ITIL Foundation Microsoft Project

Regional Delivery Manager

Regional Delivery Manager

Responsibilities

Requirements

Skills

Benefits

Regional Delivery Manager

Compensation

Responsibilities

Requirements

Skills

Human Resources Continuous Improvement Lead

Locations (6)

Technical Program Transformation Manager

Responsibilities

Requirements

Skills

Analyst People

Responsibilities

Requirements

Skills

Project Manager

Compensation

Responsibilities

Requirements

Skills

Benefits

Responsibilities

Requirements

Skills

Benefits

Benefits