The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration.
The salary range for this role is $112,100 - $148,500 for Massachussets based applicants.
- Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
- Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
- Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
- Manage and be accountable for high value inventory reconciliation
- Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
- Bachelor’s degree or equivalent work experience
- Nice to have: Automotive Technical skills
- Nice to have: Automotive repair knowledge
- Nice to have: Experience in start-up environments
- Nice to have: Experience in leading automotive or high-tech team-orientated, fast-paced work environment
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