Lead a multidisciplinary regional service delivery team to deliver workplace technology services across Western Canada, driving service excellence, automation, and employee experience.
Compensation
Salary range (but not limited to):
128,300 - 156,800
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
15%
Share plan & other savings: up to 12% of salary or even more
Responsibilities
Lead, coach and inspire a multidisciplinary regional service delivery team responsible for onsite and remote technology support
Lead your team in understanding business needs, employee needs and service pain points, effectively translating them into impactful regional strategies and concrete improvement opportunities
Detail and execute the regional service roadmap with your team to improve workplace support, service request fulfilment, device lifecycle activities, collaboration technology and onsite technology readiness
Foster a “service ownership mindset” and elaborate data-driven strategies in close collaboration with teams in Service Desk, Workplace Technology, Cybersecurity, Network, Infrastructure, Asset Management and business operations
Build and foster alignment across regional stakeholders around service priorities, execution plans, operational standards and the delivery of a consistent employee experience across offices and remote locations
Requirements
Bachelor’s degree in Information Technology, Computer Science, business administration, service management or a related field, or any equivalent combination of education and experience
Lead the IT Systems Administration, IT Operations, and IT Support functions at XPEL, managing staff, budgets, security posture, and vendor relationships.
Responsibilities
Lead IT Systems Administration, IT Operations, and IT Support functions
Manage IT Operations Manager, IT Support Manager, and system administrators
Serve as senior technical escalation point
Own IT budget, software license management, and vendor contracts
A senior service leadership role accountable for the sustainment of mission-critical application services for a Defence customer. The role involves leading a multidisciplinary team to ensure contractual service levels and customer outcomes across complex environments.
Compensation
$172,000.00-$215,000.00
Responsibilities
Own end-to-end reliability and performance of complex production and non-production environments
Lead a multidisciplinary team of more than 50 technical professionals across service operations
Shape service strategy, governance framework, and continual improvement roadmap using service data, automation, and operational insights
Provide authoritative advice to program leaders and senior customer stakeholders
Resolve complex service issues and translate technical conditions, operational risks, and commercial considerations into practical actions
IT ManagerTEKsystems · Dallas, US+10 more