Lead strategic engagements delivering enterprise-wide transformation through ServiceNow platforms, managing service delivery, driving platform innovation, and ensuring operational excellence across ITSM, ITOM, HRSD, and other ServiceNow modules.
The base salary range for this job in all geographic locations in the US is $151,500 to $346,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $181,800 to $393,200.
- Lead implementation and ongoing management of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules
- Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations
- Collaborate with clients to define service management strategies and transformation roadmaps
- Ensure seamless integration of ServiceNow with other enterprise platforms
- Design scalable and secure ServiceNow architectures tailored to client needs
- Bachelor’s degree in Computer Science, Information Systems, or related field
- Nice to have: Master’s degree or MBA
- Nice to have: ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist, Technical Architect)
- Nice to have: Experience with modules like ITOM, HRSD, SecOps, IRM, and CSM
- Nice to have: Familiarity with cloud platforms (AWS, Azure, GCP)
- Medical coverage
- Dental coverage
- Pension plan
- 401(k) plan
- Paid time off options
IT Operations Center AnalystBRP · Juarez, Mexico