Senior ServiceNow Developer supporting the Indian Health Service Electronic Health Records Modernization program, responsible for setting up and maintaining the ServiceNow instance and related customizations.
Compensation
The likely salary range for this position is $108,979 - $147,443.
Responsibilities
Develop, configure, and maintain custom reports, dashboards and KPIs for ITSM
Build and customize applications, workflows, Business Rules, UI Policies and Client Scripts within ITSM modules
Work with end users, stakeholders and management to define and create reports, dashboards and data analysis products
Customize user interfaces, forms and workflows to align with business needs
Script and automate processes, data imports and report generation to enhance efficiency
Requirements
Bachelor’s degree
Nice to have: Experience with additional ServiceNow modules beyond ITSM and SPM
Nice to have: Experience supporting federal contract program manager
Nice to have: 8+ years relevant analyst experience
Responsible for defining, monitoring, and reporting service performance across internal teams and external service providers, ensuring SLAs, OLAs, and KPIs are achieved.
Responsibilities
Define, maintain, and govern service performance metrics, SLAs, OLAs, and KPIs
Monitor service performance and identify trends, risks, and improvement opportunities
Develop and deliver regular operational, management, and executive performance reports
Analyze service data and provide actionable insights to stakeholders and leadership teams
Collaborate with Service Delivery, Operations, Supplier Management, and Business teams to improve service outcomes
Requirements
Bachelor's degree in Business Administration, Information Technology, Data Analytics, or a related field
Lead the ServiceNow product roadmap for GBS+ and enterprise shared-services functions, owning product direction, roadmap priorities, and functional decisions.
Responsibilities
Own and maintain the ServiceNow product roadmap for GBS+ and shared-services functions
Work with business product managers, process owners, and service leaders to understand priorities and pain points
Turn business priorities into product capabilities, release plans, and a focused backlog
Maintain a clear view of committed work, new demand, dependencies, constraints, and risks
Balance needs of individual functions with opportunities to build common capabilities
Requirements
Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, Finance, Supply Chain, or a related field
Nice to have: ServiceNow Certified System Administrator
Nice to have: ServiceNow Certified Application Developer
Nice to have: ServiceNow Certified Implementation Specialist in Customer Service Management
Nice to have: Experience implementing or managing ServiceNow CSM in a large enterprise
Analyze support processes, identify automation opportunities, build AI agents and workflow automations, and implement solutions to improve Service Desk operations.
Locations (2)
LaVista, Nebraska, United States
Omaha, Nebraska, United States
Responsibilities
Analyze Service Desk processes, ticket trends, recurring issues, and technician workflows
Identify high-volume, repetitive, manual, or time-consuming work that can be improved
Gather requirements from technicians and support leaders and translate them into solutions
Build and maintain AI agents, bots, workflow automations, and self-service solutions
Develop prototypes and proofs of concept, then help move successful ideas into sustainable support processes
Requirements
Bachelor’s degree in Information Technology, Business, or a related field
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