Provide development, operations and maintenance support to a ServiceNow platform used by the Sponsor’s organization to track requests, tasks, and metrics.
Responsibilities
Implement configuration and customization of the platform to address business needs
Assist in establishing governance and change management
Develop custom workflows in the ServiceNow platform
Administer ServiceNow front-end and user roles, groups and permissions
Support data transformation activities
Requirements
Nice to have: Experience using the Sponsors ServiceNow Platform
Nice to have: Experience developing custom workflows in ServiceNow
Junior ServiceNow Developer responsible for developing and configuring ServiceNow applications and integrations within the IT Service Management engineering team.
Responsibilities
Develop custom ServiceNow applications, forms, modules, and workflows
Design and optimize automated processes for Incident, Problem, Change, and Request Management
Integrate ServiceNow with external systems via REST/SOAP APIs and middleware
Identify and resolve performance bottlenecks and troubleshoot issues
Ensure compliance with security protocols and audit requirements
The ServiceNow Architect provides strategic and technical leadership for the ServiceNow platform, establishing architecture standards, governing solution design, and ensuring platform scalability, security, integration, and data integrity.
Compensation
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
National Range: $135,000 - 150,000
Maryland Range: $135,000 - 150,000
NYC/Long Island/Westchester Range: $135,000 - 150,000
Responsibilities
Owns and maintains the ServiceNow platform architecture roadmap and long-term technical direction
Establishes architecture principles, design standards, reusable patterns, and governance guardrails
Evaluates new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities
Leads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives
Ensures technical designs align with platform standards, best practices, and future-state architecture
Requirements
High school diploma or GED
Bachelor’s degree in Computer Science, Information Systems, or Engineering
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