Lead and develop the export transportation team, oversee international shipment execution, and drive operational excellence in cost, service, and compliance.
Responsibilities
Lead and develop export transportation team
Partner with Sales, Supply Chain Strategy, Customer Service, Production Planning, Field Operations, warehouses, and transportation providers
Develop and coach team members, establish KPIs, ensure operational coverage
Standardize workflows, drive continuous improvement, automation, and system enhancements
Champion technology and data visibility across the operation
Provide deep technical support for TinyFish’s AI‑enabled web platform, diagnosing and resolving complex customer issues across Web Search, Fetch, Browser, and Agent APIs.
Responsibilities
Own hard technical cases end to end – reproduce, isolate, and diagnose issues across the Web Search, Fetch, Browser, and Agent APIs, including auth flows, anti‑bot behavior, session consistency, and structured‑output correctness; resolve them directly where possible and drive the rest to closure with engineering.
Debug at depth – read application logs, network traces, and console output; inspect Chrome DevTools Protocol sessions; reproduce with our SDKs (Python / npm); and reason about failures across browser rendering, agent steps, and API layers to pinpoint root cause.
Be the technical bridge to engineering – hand off precise, well‑instrumented bug reports (clear repro, isolated cause, logs and traces) so fixes land fast and correct, and champion the product gaps and reliability issues that matter most to customers.
Turn support load into leverage – convert recurring issues into documentation, code samples, quickstarts, and diagnostic guidance that deflect tickets and shorten time‑to‑resolution.
Unblock customers directly – resolve issues with configuration changes, workarounds, and clear guidance wherever a fix isn’t strictly required.
Requirements:
Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills
Strong experience in performance testing
Deep knowledge of JMeter and k6
JMeter (2nd) and k6 (1st priority)
K6 – 3 to 5 years of experience
Experience testing APIs (All API Architecture ) and web applications
Understanding of HTTP/HTTPS, cookies, sessions, headers, and authentication
Ability to analyze logs, metrics, and monitoring data
Scripting knowledge in JavaScript, Groovy, or Python
Familiarity with Jenkins, GitLab CI, or Azure DevOps
Strong communication and analytical skills
Experience with AWS, Azure, or GCP (Any cloud would work)
Knowledge of Kubernetes and containerized applications (EKS etc)
Total - Min 5 -12 Years of overall experience.
Added bonus if you have (Preferred): Experience writing code using Java or Python
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