Provide functional Level 2 support to global customers for the product, coordinating with internal teams, testing, data validation, and client communication to ensure SLA adherence and continuous process improvement.
Responsibilities
Perform first level analysis after an issue or change is reported by the client and coordinate with internal cross-functional teams to drive resolution
Perform testing after bug fixes or changes in UAT/Pre-Production environments before Production deployment and/or client sign-off
Conduct smoke testing and sanity checks in Production environments
Continuously follow up with cross-functional teams to ensure tasks and bug fixes are completed within predefined SLAs
Act as an effective communicator and coordinator between internal teams and clients to ensure timely resolution and closure of issues
Lead Assistant Manager – Quality Assurance Analyst focused on automation, ETL, and system integration testing for enterprise data migration and platform integration initiatives.
Responsibilities
Design, build and maintain reusable automation scripts and test suites
Plan and execute system integration testing (SIT), end-to-end testing and smoke testing across integrated systems
Perform ETL and data migration testing, validating source-to-target mapping, transformation logic, reconciliation and data integrity
Create, manage and refresh reusable test data aligned with defined test scenarios
Maintain Azure DevOps traceability linking requirements, test cases, test runs and defects
Requirements
Bachelor’s degree in any field
Bachelor's degree in Business, Engineering, Data Science, Operations, or any related field
Lead quality assurance for enterprise data migration and platform integration initiatives, managing offshore testing teams and coordinating with US client lead.
Responsibilities
Lead test strategy and approach for data migration, ETL and automation programs
Manage and mentor multiple testing teams (manual, ETL, automation)
Govern QA processes, standards, entry and exit criteria
Ensure Azure DevOps traceability, sprint planning and reporting
Coordinate sprint handoffs and report status, risks, and quality metrics
Requirements
Bachelor's or master's degree in business, Data Science, Operations, or related field
Develop application code using established methods that meets acceptance criteria.
Compensation
The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.
Responsibilities
Develop application code using established methods that meets acceptance criteria.
Review and collaborate with Architects on designs.
Develop technical designs with any necessary automation strategies.
Work with the Product Owner to clarify story functionality, and with SMEs for guidance.
Develop stories, data mappings, test cases and success criteria.
Create modular, reusable, and scalable ATF test cases aligned to customer processes.
Ensure full coverage for form tests, server/client scripts, UI policies, business rules, workflow actions, Flow Designer, ACLs, and integrations where possible.
Experience with automated testing in Portal, Catalog UI, and custom scoped apps.
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